Returns & Exchanges

At Kai Jewel, we want you to be completely satisfied with your purchase. If your jewelry doesn't meet your expectations, we offer a hassle-free return and exchange process within 30 days of delivery.

1

Initiate Your Request

Log into our returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the jewelry in its original velvet pouch and box, ensuring all tags are intact and the item is in unworn condition.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality team inspects your return, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing